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Practical Wisdom from Kahle Way Sales Systems

We apply 30 years of practical experience to help sales people sell better, and sales leaders lead better. 

Jan 20, 2022

A difficult customer – someone who is angry or upset – can be one of the most challenging and rewarding encounters for most companies.  If you cam handle the situation well, you will often gain a long-term customer.  Mishandle it, and you’ll watch the situation dissolve into lost business and upset people.

          Here are two proven guidelines to help you cope with angry or difficult customers.