May 6, 2021
Abusive customers are not fun. They're stressful, and they make
you feel like crap. I've been on the receiving end of verbal abuse
several times in my career, and it's never pleasant.
“The Customer Is Always Right” is a nice saying that works well for most businesses, but sometimes there will be an aggressive...
Apr 22, 2021
The most powerful sales call you can make is the one that goes on after the sale.
In this podcast, we'll cover how to use your customer's satisfaction with their purchase as a way to create future opportunities for yourself and your company. We'll also discuss how to turn an unsatisfied customer into a satisfied one. ...
Apr 15, 2021
Filling the top of the sales funnel with likely suspects is a problem for every sales organization. Sometimes, it takes a bit of creativity as well as common sense. Here are eight ways to identify new suspects.
Apr 8, 2021
"My customers don't have as much time to spend with me as they used to." That's a comment I'm hearing more frequently in my sales seminars. It's a growing phenomenon. Your customers used to be able to spend more time with you. But lately, it seems as though they are on tighter schedules and are harder to see. You...